- Lean Specialist and Instructor, Nexus
- Founder and Lean Transformation Coach, Healthcare 2020
Toni Benner is a coach, speaker, instructor, and advocate for change. She has over 20 years of experience in facilitation, training, team development, and continuous improvement across a wide range of industries, including healthcare, military, automotive, and academia. Toni has taught with Nexus for many years, serving as a lead instructor for its Lean Healthcare and Kata Mindset courses.
Toni believes that real change happens when we ask intentional questions, engage in purposeful conversations, and take the time to reflect, analyze, and test our conclusions. She has developed an innovative methodology that taps into the benefits of strength-based Lean methodology, appreciative inquiry, and the experiential learning of play. Adopting those principles, Toni trains interdisciplinary teams and individuals to work more efficiently and effectively, helping create empathetic leaders prepared to build sustainable organizations.
She has co-designed and delivered experiential training, workshops, and summit programs for clients in the healthcare sector and beyond, including the U.S. military, 3M, Siemens, and Kaiser Permante. Toni excels as a Lean Healthcare transformation coach by focusing on the patient and people aspects of Lean. Results have been achieved across patient flow, clinical workflow, and health information technology.
Toni holds a Bachelor of Science degree in Electrical Engineering from Youngstown State University, a Master of Science in Engineering Management with a focus on Lean Enterprise Systems from Eastern Michigan University, an Executive Supply Chain Management certification from the University of Michigan, and a Master of Science in Positive Organization Development & Change, Coaching and Appreciative Inquiry from the Case Western Reserve University Weatherhead School of Management. She is currently a Doctoral Candidate in Organization Development and Change at the Bowling Green State University College of Business.