PROFESSIONAL EDUCATION CERTIFICATES
Coaching for Improvement
Key Information
Course Dates
Time Commitment
Remote-Live: 4 total sessions; 3 hours per sessionNot ready to commit?
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CREDENTIALS
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DIGITAL CERTIFICATE
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Create a culture of continuous improvement, adaptation, and innovation.
In an economy defined by new challenges and greater uncertainty, organizations capable of adaptation will be better positioned to succeed. This application-based workshop provides a systematic, scientific pattern to help individuals and teams develop the thinking skills required for continuous improvement. Learn the importance of deliberate practice in skill development, practice rapid Plan-Do-Check-Act (PDCA) cycles, learn how to coach others, and develop a plan to deploy these techniques at your organization.
LEARNING OBJECTIVES
- Learn the importance of deliberate and repetitive practice in skill development
- Practice rapid PDCA cycles
- Learn how to coach others
- Effective deployment strategies
PROGRAM OVERVIEW
REMOTE-LIVE LEARNING SCHEDULE
9:00AM – 12:00PM ET
IN-PERSON LEARNING SCHEDULE
Mon-Wed 8:00AM – 4:30PM ET
Coaching for Improvement will be delivered in a remote-live format:
- 4 total sessions spaced out over a three-week period
- Each session 3 hours in length
In the spirit of deliberate practice, you will immediately apply what you learn throughout the workshop. By focusing on a work (or even home) process, you will use real-world experiences to practice the PDCA methodology and coaching. This application-based approach provides a richer learning experience and enables learners to develop or enhance existing skills for coaching, innovation, and improvement.
Agenda
Welcome, Introductions
Coaching and Why Coaching for Improvement
The Socratic Method
- Functional versus Cognitive Skills
How We Play the Game (PDCA)
- A Coaching Model – The Coaching Kata
- The Basics of Coaching for Improvement
Let’s Begin to Practice
- Identify a Focus Process, Create Storyboards, Grasp Current Conditions, Identify first experiment
How We Play the Game
- A Deeper Look
More Practice
- Conduct Experiment(s), Update Storyboards
What to Look For
Know Your Learner
- Types of Learners
What It Takes to Win
- Make the Process and Thinking Visible
- Practice, Practice, Practice
How Do We Know We Are Winning?
- Keeping Score
Deployment Strategies
- Develop Deployment Plans
More Than Getting Things Done
Coaching Lessons Learned
Videos
PLAN-DO-CHECK-ACT (PDCA)
The Coaching for Improvement workshop will review W.E. Deming’s Plan-Do-Check-Act (PDCA) as a model for deliberate practice. Variations of it exist in the improvement methodologies that some organizations have been practicing for many years. It provides a systematic, scientific pattern for individuals and teams to follow so that they may effectively and efficiently develop the thinking skills required to meet goals and challenges.
PLAN
Identify your problem.
DO
Test possible solutions.
CHECK
Analyze the results.
ACT
Implement the best solution.
INSTRUCTIONAL TEAM
DREW LOCHER
- Lean Specialist and Instructor, Nexus, College of Engineering
- President, Change Management Associates
Drew first became involved in the development and delivery of innovative Business Improvement programs while working for General Electric in the 1980s. Since leaving GE in 1990 and forming Change Management Associates, he has provided Operational Excellence consulting and organizational development services to industrial and service organizations representing a wide variety of industries including: Healthcare, Transportation, Distribution, Education, Financial Services and Manufacturing.
What's Next?
CERTIFICATE
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Learn proven tools within the DMAIC methodology and lay the foundation for sustained improvement.