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Course Policies & Payment

Hotels & Shuttle

Ann Arbor Regent Hotel & Suites

  • Address: 2455 Carpenter Road, Ann Arbor, MI 48108
  • Phone: (734) 973-6100
  • Course Shuttle: The hotel can provide shuttle transportation to and from the course. Please arrange at the front desk.

DoubleTree by Hilton - Ann Arbor North

  • Address: 3600 Plymouth Road, Ann Arbor, MI 48105
  • Phone: (734) 769-9800
  • Course Shuttle: The hotel can provide shuttle transportation to and from the course. Please arrange at the front desk.

Graduate Ann Arbor

  • Address: 615 East Huron Street, Ann Arbor, MI 48104
  • Phone: (734) 769-2200
  • Course Shuttle: The hotel does not provide shuttle transportation.

Hampton Inn Ann Arbor-North

  • Address: 2300 Green Road, Ann Arbor, Michigan, 48105
  • Phone: (734) 769-2200
  • Course Shuttle: The hotel can provide shuttle transportation to and from the course. Please arrange at the front desk.
  • Discounted Room Rate: Call the hotel to receive the University of Michigan Special Rate Code at booking

Hilton Chicago/Oakbook Hills

FOR MAY/JUNE LEAN MFG PARTICIPANTS ONLY

  • Address: 3500 Midwest Road, Oak Brook, IL 60523
  • Phone: (630) 850-5555
  • Course Shuttle: Please call the front desk to arrange for shuttle service.

Air Transportation

Detroit Metropolitan Airport (DTW)

Detroit Metropolitan Airport (DTW) is located approximately 30 minutes from Ann Arbor.

U-M reserves the right to amend its programs as necessary due to insufficient enrollment or unforeseen events. In the event of a program cancellation, participants will be notified via email or phone and will be given the option for a full refund or to transfer their registration to another course. U-M is not responsible for costs incurred by registrants (e.g., non-refundable airfare, hotel charges, etc.). Therefore, we recommend that you purchase refundable airline tickets.

Meals & Restrictions

Continental breakfast, refreshment breaks, and lunch are provided each day at the course location. Please notify us at nexus-answers@umich.edu about any health needs or dietary restrictions during your training.

Dress

Most participants will be comfortable in business casual. We strive to keep our facilities at a comfortable climate, but due to the varying temperatures in conference rooms and university buildings, we suggest that you wear layers regardless of the time of year.

If your program has a tour or simulation, please wear comfortable shoes for walking.

Payment & Cancellation

On-Campus & Remote Programs

Payment

Payment must be received at least 15 business days prior to the start of the program. Credit cards are the preferred method of payment and are accepted at the time of registration. Payment by wire transfer or check is also accepted but must be received at least 15 business days prior to the start of the program. Within 15 business days of the program start, we cannot hold spaces for participants that are not paid in full. Therefore, we highly recommend that you pay first with a credit card and then seek reimbursement from your employer.

*Cybersecurity Bootcamp has a different payment process.

Program Cancellation

U-M reserves the right to amend its programs as necessary due to insufficient enrollment or unforeseen events. In the event of a program cancellation, participants will be notified via email or phone and will be given the option for a full *refund or to transfer their registration to another course. U-M is not responsible for costs incurred by registrants (e.g., non-refundable airfare, hotel charges, etc.). Therefore, we recommend that you purchase refundable airline tickets.

*In alignment with the University of Michigan merchant procedures, all requested refunds will be returned to the original form of payment.

Paying by Check, Wire Transfer, or ACH

Send check remittances addressed and payable to:

Regents of the University of Michigan
Nexus
2401 Plymouth Rd, Suite A-B
Ann Arbor, MI 48105-2193

When paying by Wire Transfer or ACH, please contact nexus-answers@umich.edu for banking information.

Online Programs

Payment must be received in full before the course start date. Access cannot be given until payment is received. Credit cards are the preferred method of payment and are accepted at the time of registration. Payment by wire transfer or check is also accepted.

Paying by Check, Wire Transfer, or ACH

Send check remittances addressed and payable to:

Regents of the University of Michigan
Nexus
2401 Plymouth Rd, Suite A-B
Ann Arbor, MI 48105-2193

When paying by Wire Transfer or ACH, please contact nexus-answers@umich.edu for banking information.

Transfers, Withdrawals, Substitutions

On-Campus & Remote Programs

Transfers

One transfer is allowed per registration and must be received in writing more than 15 business days before the program start. If received less than 15 business days before the program, the one-time transfer will incur a $250 fee. For any additional transfers, students must re-enroll at the full tuition rate.

If you transfer to another offering less than 15 days before the program, you are not eligible for any future refund. If you choose to withdraw at any point prior to the next offering, you will incur a 100% cancellation fee.

Withdrawals

Withdrawal requests received less than 15 business days prior to the start of the program will incur a 100% cancellation fee. All withdrawals must be received in writing (via email or written correspondence). Registrants who fail to attend without advance notice are liable for the entire course fee.

Student Subtitutions

Substitutes for registrations can be accommodated for the same course and with an advance written notice at least 5 business days prior to the start of the course. In the event of illness, injury, or family emergency, exceptions to this policy can be made, and we ask that you please contact us.

Online Programs

After the course has been accessed or started, no refunds, transfers, or substitutions are permitted.  In the event of illness, injury, or family emergency, exceptions to this policy may be made, and we ask that you please contact us.

*If a refund is provided the process will align with the University of Michigan merchant procedures, all requested refunds will be returned to the original form of payment.

Discounts

The following GoBlue pricing discounts are available and cannot be combined. Please contact us at nexus-answers@umich.edu for a promotional code that will allow you to apply the eligible discount to your registration.

With 15 or more enrollments, you may want to consider a custom program for your organization. Please contact us to learn more about our partnership opportunities.

DISCOUNTS NOT APPLICABLE FOR CYBERSECURITY BOOTCAMPS

NAME DETAILS LEVEL
Group Discount Level 1 Enroll 3-4 participants in one course offering. 5%
Group Discount Level 2 Enroll 5 or more participants in one course offering. 10%
U.S. Government Current employees with .gov email (not applicable to government contractors). 10%
U.S. Military Active duty personnel, reservists, retired or disabled veterans. 10%
Students Currently enrolled student from any university; please send photo of date-stamped student ID. 10%
U-M Alumni U-M alumni from any school or department; please provide uniqname. 20%
U-M Students and Staff Current U-M students, faculty, and staff; please provide uniqname. 20%

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