PROFESSIONAL EDUCATION CERTIFICATES
Human Factors Engineering
Time Commitment1-2 weeks
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A certificate will be awarded upon successful completion of this course.
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Designing systems, products, and services to make them easier, safer, and more effective for human use.
Anywhere there is a person using a system, human factors engineering concepts inevitably apply. This hands-on, multidisciplinary training program — now in its 62nd year — provides essential user interface design experience for anyone looking to improve their organization through proven evaluation techniques.
- Understand the major topics in design, evaluation, and research, along with current recommendations for common design problems.
- Learn how to measure human anthropometry, estimate task completion times, and use methods in human-computer interaction.
- Select special topics of interest from 14 seminars and workshops, including cognitive task analysis, occupational ergonomic methods, usability testing, and cognitive walkthroughs.
- Observe current research and human factors applications during tours of the U-M Center for Ergonomics, National Center for Patient Safety, and more.
The first week of the course focuses on human factors concepts, offering a broad survey of human factors topics important to designers and researchers.
- What is the history of HFE and how has it evolved?
- What names are used to identify what we do?
- What does human factors matter?
- What does human factors have in common with other fields of endeavor?
- What do human factors specialists do?
- What societies are associated with human factors work?
- What are some primary journals and standards for our profession?
- How is light measured?
- What are the optical components of the eye?
- How do we see color?
- Rods and cones: the 8 elements of duplicity theory
- Eye movements and what they mean
- Failures of vision
- Why are visual displays important?
- What makes visual displays easy to use?
- When should auditory and visual displays be used?
- What kinds of visual displays are there?
- Which kinds of displays are best for various tasks?
- How should displays be arranged?
- What are desired characteristics for individual displays?
- What are the costs and benefits of color in displays?
- How should maps and spatial displays be designed (including size and clutter)?
- How should supervisory displays be designed?
- What do we know about information visualization?
- How should head mounted displays be designed?
- What do we know about virtual reality displays?
- Traditional techniques for measuring human body size, strength, and range of motion
- 3D and other techniques
- Analysis of anthropometric data (human variation, sampling, statistics)
- Databases and software for human accommodation
- Fitts’s Law and the control of discrete movements to small targets
- Models and theories of continuous tracking
- Rhythmic pattern generation
- How can controls be categorized and what are some examples?
- What should be considered when selecting controls?
- Which control is best and for what?
- How should individual controls be coded?
- Why are mice often best for desktop work?
- Are there better keyboards than QWERTY?
- Which widget is best for various tasks?
- What kinds of controls do people prefer?
- How should user performance with controls be measured?
- What kinds of musculoskeletal disorders occur?
- How can ergonomics prevent them?
- What are the occupational biomechanics of the spine, shoulder, elbow, and hand/wrist?
- How does one use the Washington State job analysis tool?
- What are some common job analysis tools (checklists, lifting analysis, computer models, field instrumentation, guidelines for tool selection)?
- Interventions to reduce injuries
- The economics of ergonomics
- What is situation awareness?
- What theory supports this concept?
- What are the design requirements for situation awareness?
- What are design principles for situation awareness?
- How is situation awareness measured?
- What is the DOD development process?
- What is human-system integration?
- What are the steps in the Human-Systems Integration process?
- What tools are available to support Human-Systems Integration?
- What are some important performance measures?
- Time study
- Activity sampling
- Predetermined time systems
- Key references
- What are some lessons from the USS Vincennes incident?
- What are the stages of human information processing, and how do they affect comprehension?
- What is selective attention and how does it work?
- How do we support human performance?
- What are some models of human decision making?
- What are some common biases (fixation/anchoring, confirmation, salience/availability, overconfidence, framing) and how do they affect decision making?
- What is hierarchical task analysis?
- What are the approaches to safety?
- What are the causes and consequences of errors?
- Models of mishaps
- Root cause analysis
- Human error in healthcare surgical errors
- What research design is appropriate for various questions?
- What measures should be considered?
- What statistical analysis techniques are available?
- What guidelines should be followed for the treatment of human subjects?
- How does aging affect human performance?
- What is a disability and how does one comply with federal regulations such as ADA and Section 508 of the Rehabilitation Act?
- What is inclusive design and how is it accomplished?
- What are good design principles for older adults?
Human-computer interaction (HCI) and intelligent system design are the focus for week two, providing an overview of HCI issues through workshops that lay the foundation for effective human-computer systems.
- What does HCI study?
- What are the people, tasks, and technology trends?
- How does innovation occur?
- What are the display trends?
- Location and activity aware computing
- What is computer-supported cooperative work?
- What is the intellectual framework for this topic?
- What are some applications?
- What are some key research findings?
- Who uses the web, and who are the users?
- What hardware and software do people use to access the web?
- Which sites are visited most often and what do people do? (Tasks)
- What are some web-specific design problems and how can they be solved?
- How should websites be designed?
- How can websites be automatically evaluated?
- How is use of the web likely to change in the future?
- What are some useful resources?
- What are the steps in conducting a usability test?
- At each step, what should one do and not do?
- What are some key references on usability testing?
- Why model user performance?
- What are the elements in the Keystroke-Level Model?
- How can task times be predicted using KLM?
Note: Students will compute the solutions to KLM problems in class
- What are the elements in the Model Human Processor?
- How can task times be predicted using the Model Human Processor?
Note: Students will compute the solutions to Model Human Processor problems in class
- Agile development
- Task-centered design
- Heuristic evaluation
- Cognitive walkthrough
- Thinking aloud
- Real world testing
- User-centered design
- What is usability worth?
- Hypothetical case study
- Metrics for cost-benefit
- Calculating ROI
- Horror studies
- How is sound measured?
- When and why should speech interfaces be used?
- Who are the users of speech interfaces?
- What are the key terms used to describe dialogs?
- How is speech interface performance measured?
- How can user performance with speech interfaces be modeled and predicted?
- What are some accepted speech dialog design guidelines?
- How do you define and document requirements in the engineering design process?
- What are the applications?
- Why automate?
- What are the levels of automation?
- What are the problems of automation?
- What are the ironies of automation?
- 5 principles of human-centered design
- What is workload?
- Why measure workload?
- How can workload be measured?
- How can workload be analyzed?
- How can workload be reduced?
- Where is there more information on workload?
sample lecture videos
🎦 GOMS and the Keystroke-Level Model
Dr. Paul Green | Human Factors Engineering Program Leader, University of Michigan
WHO SHOULD ATTEND
Engineers, psychologists, medical professionals, managers, and others interested in human factors, ergonomics, human-computer interaction, or usability. Attendees often work in industry, government, or the military.
- Human factors specialist
- Human factors engineer
- Human factors psychologist
- Engineering psychologist
- Usability engineer
- User experience engineer
- Usability analyst
- Ergonomics engineer
- Safety engineer
- Forensic expert
- Training needs analyst
- Systems Integration engineer
- Occupational therapist
IN PARTNERSHIP WITH NIST
PAUL GREEN, PHD
- Lead Faculty
- Research Professor, University of Michigan Transportation Research Institute
- Research Professor, Industrial & Operations Engineering
Dr. Paul Green teaches automotive human factors and human-computer interaction classes at the University of Michigan. A leader of U-M’s Human Factors Engineering Short Course for twenty-seven years, he is also the past president of the Human Factors and Ergonomics Society. Dr. Green leads a research team that focuses on driver distraction, driver workload, and workload managers, navigation system design, and motor-vehicle controls and displays.
Deborah Boehm-Davis, PhD
- Professor of Psychology, Emeritus, George Mason University
Bruce Bradtmiller, PhD
- Owner and President, Anthrotech
Neil Charness, PhD
- Professor of Psychology, Florida State University
Richard Hughes, PhD
- Associate Professor, Biomedical Engineering
Richard Jagacinski, PhD
- Professor of Psychology, Ohio State University
Debra Jones, PhD
- Head, Human Systems Engineering Branch, Georgia Tech Research Institute
Clayton Lewis, PhD
- Professor of Computer Science, University of Colorado
Michael Nebeling, PhD
- Assistant Professor of Information, School of Information
- Assistant Professor of Electrical Engineering and Computer Science, University of Michigan
Nadine Sarter, PhD
- Professor, Industrial & Operations Engineering
Jacob Seagull, PhD
- Assistant Professor of Medical Education at the University of Michigan Medical School, Michigan Medicine
Sheryl Ulin, PhD
- Research Program Officer, Center for Ergonomics
- Director of Continuing Education, Center for Occupational Health and Safety Engineering
Douglas Wiegmann, PhD
- Associate Professor of Industrial and Systems Engineering, University of Wisconsin