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PROFESSIONAL EDUCATION CERTIFICATES

Lean Transactional for Business Processes

Key Information

Course Dates

Time Commitment

3 days

CREDENTIALS

DIGITAL BADGE

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Earn a digital badge after successful completion of the course.

DIGITAL CERTIFICATE

A certificate will be awarded upon successful completion of this course.

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See your business processes through the customer’s eyes.

Improve your processes with Lean Transactional for Business Processes. Service operations account for over sixty percent of the cost of meeting customer demand. Using Lean concepts, tools, and processes, this three-day certificate program presents a structured way to improve quality, reduce lead time, and serve more customers without adding resources.

LEARNING OBJECTIVES

As a result of this program, you will be able to:

  • Identify what you need to do better in your services to support your strategy
  • Understand how to improve the efficiency of your office/service processes
  • Create an action plan for your Lean improvement initiative
  • Translate your Lean efforts into financial terms
  • Learn easy hands-on tools that anyone can implement in an office/service setting

PROGRAM OVERVIEW

  • History of lean
  • Linking lean efforts to strategy
  • Key firm performance indicators and their relationship to lean
  • Lean principles
  • Class exercise in lean
  • DMAIC (Define-Measure-Analyze-Improve-Control) and lean
  • Overview of mapping and hierarchy of process discovery
  • SIPOC (suppliers, inputs, process, outputs, customers), Swimlane, VSM and Process Maps
  • Establishing service families
  • Scoping the mapping effort
  • Components of a VSM
  • Developing the current state map
  • Waste exercises (system and process waste)
  • Value Stream Mapping in a Lean Office
    • Developing the future state
  • Implementation planning
  • Lean project scoping case study
  • Future state case study
  • Lean tools for transactional business processes:
    • Standardized work
    • Quality at the source
    • Workplace organization
    • Visual controls and management
    • Batch reduction or elimination
    • Poka Yoke
    • Pull systems
    • Levelling, management time frame, and takt image

  • Lean simulation
  • Linking process metrics to financial metrics
  • How to utilize data
  • Aligning incentives for a lean office
  • Understanding and eliminating sources of variability and waste in an office environment

WHO SHOULD ATTEND

This program is intended for any manager or professional interested in improving the effectiveness and efficiency of their transactional business operations.

  • Accounting
  • Banking
  • Finance
  • Human Resources
  • Information Technology
  • Purchasing
  • Sales and Marketing
  • Quality Assurance

INSTRUCTIONAL TEAM

Izak Duenyas, PhD

  • Lead Faculty
  • Associate Dean for Executive Programs, Herrick Professor of Business, Ross School of Business
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Please submit form or call (734) 647-7200 to get started.