MAIN MENU

SIX SIGMA CERTIFICATIONS

Lean Six Sigma Green Belt -
Transactional / Service

Key Information

Course Dates

Time Commitment

Approximately 60 self-paced hours

CREDENTIALS

DIGITAL BADGE

Issued by:

Earn a digital badge after successful completion of the course.

DIGITAL CERTIFICATE

A certificate will be awarded upon successful completion of this course.

Earn your Green Belt from the University of Michigan — 100% online.

Learn how to effectively solve problems by integrating Lean and Six Sigma within the DMAIC approach. Using case studies and examples primarily drawn from transactional/office processes, this online course will set you up with a structure to systematically frame problems, collect data productively, and implement sustainable solutions.

Transactional/Service Track

Using examples and case studies, this course focuses on applications primarily drawn from office processes within both manufacturing and non-manufacturing organizations. Project results include reduced internal processing of transaction time, improved customer satisfaction scores, reduced service costs, and more.

LEARNING OBJECTIVES

  • Understand variability through the graphical representation of data
  • Describe a process visually through process mapping techniques
  • Apply DMAIC problem solving process toward process improvement at the Green Belt level
  • Interpret test results and draw conclusions based on data
  • Develop recommendations and control plans to improve processes
  • Complete a process improvement project outside of class that demonstrates the application of the full DMAIC methodology

PROGRAM OVERVIEW

The following modules are required, and you will also receive access to optional supplemental material.

Continuous Improvement Overview

  • Integrating Lean and Six Sigma, Classic Forms of Waste, Kaizen

DMAIC Problem Solving Process

DEFINE: Requirements Flow Down, Linking Customers to Business Performance Metrics (VOC/VOB), Project Charters

  • Process Maps: SIPOC, Swimlane, Process Mapping Diagram

MEASURE: Exploring Data Patterns & Distributions (Run Charts, Histograms, Box Plots), Outliers (Supplement: Course Software Tutorial)

  • Descriptive Statistics (Sampling, Mean, Median, Variation)
  • Measuring Current State Capability (Yield, PPM Defective, DPMO)
  • Rolled Yield Analysis (Types of Yield, Rolled Yield, Normalized Yield)
  • Process Stability – Overview of Statistical Process Control (Variable and Attribute Control Charts)
  • Measurement Systems Analysis (MSA)
  • Value Stream Mapping – Part 1 (Current State Map, Value Add Timeline)
  • Value Stream Mapping – Part 2 (Value Stream Productivity Analysis, Effective Process Time, Lean Levers: Pitch Interval, Volume/Mix Leveling, and Future State Maps)

ANALYZE: Qualitative Analysis (Affinity, P-Diagram, Cause-Effect Diagram, 5 Whys)

  • Stratification Analysis (Grouping Variables, Multiple Box Plots)
  • Check Sheets and Pareto Analysis
  • Two Group Hypothesis Tests (F-tests, t-tests, 2 proportion tests)
  • Two-Variable Analysis: Scatter Plot/Linear Regression/Correlation
  • Standardized Work Analysis (Time Observation, Capacity Planning Sheets, Detail Job Instructions, Leadership Standardized Work)

IMPROVE: 5S Process, Standardized Work, Training, Error Proofing, Visual Aids, Process Monitoring

  • Flow Improvements (Push vs. Pull Systems, Little’s Law, Batch Size Reduction, Layout Improvement)
  • Failure Mode and Effects (FMEA) Analysis

CONTROL: Methods of Control

  • Project Selection and Scoping
  • Applying the Six Sigma Methodology and Course Summary

Estimated: 60 self-paced hours

  • 40 hours (approximately) for lecture recordings and exercises
  • 10-30 hours for project work

All requirements must be completed within 180 days after your start date. If you do not complete the course within one year of your start date, you will be required to re-enroll at a reduced cost of $500.

This is a self-paced online course consisting of 24 lecture modules with 22 exercises (multiple choice tests to complete after each learning module). Most lecture tapes are approximately one hour in length. While the course is self-paced, we recommend completing two sessions/week. 

Lean Six Sigma DMAIC analysis may be applied to a vast array of process improvement opportunities. Participants are expected to complete a project to practice and apply course concepts.

Learn More

Participants pursuing their University of Michigan Lean Six Sigma Green Belt Certification are required to:

  • Complete all required online lecture modules
  • Complete all testing exercises with an overall cumulative score > 80%
  • Successfully complete Green Belt Project (reviewed by U-M faculty)
Upon successful completion, you will be mailed your University of Michigan Lean Six Sigma Green Belt Certification.

A basic understanding of statistical analysis methods is recommended, including:

  • Basic Microsoft Excel Skills
  • Basic Statistics

To view technical requirements, click here.

Administrative/Online Technical Support

Support staff are available via phone and email to help with administrative and technical issues during our normal business hours (Monday through Friday 8:00 a.m. to 5:00 p.m. Eastern Time). 

Content Questions/Certification Project Support

Candidates are welcome to contact the course instructors for content questions and project support. The instructors will provide support via e-mail, phone consultation, and/or online videoconferencing.

COMPLIMENTARY SOFTWARE

U-M’s Green Belt Certification courses include a copy of QE Tools statistical analysis software.

QE Tools is a user-friendly Excel add-in tool designed for Lean Six Sigma Green Belts. Students will use QE Tools to apply the various problem solving and statistical analysis methods both within the course and for their Lean Six Sigma project.

INSTRUCTIONAL TEAM

Pat Hammett

Pat Hammett, PhD

  • Lead Faculty, Six Sigma Programs
  • Lecturer, College of Engineering
Don Lynch

Don Lynch, PhD

  • Instructor, Nexus
  • Vice President of Quality, Strategy, and Transformation, SKF USA Inc.

Nicole Friedberg

  • Instructor, Nexus
  • Master Black Belt and Project Manager, Nexus
Luis Guzman

Luis Guzman, PhD

  • Instructor, Nexus
  • Lecturer, Industrial & Operations Engineering

What's Next?

CERTIFICATE

Lean Six Sigma - Black Belt - Transactional/Healthcare

Effective quality analysis requires finding the right tool for the right problem.

CERTIFICATE

Master Black Belt in Operational Excellence

Gain program management and technical problem-solving skills to be an effective continuous improvement leader.

Scroll to Top

Become Our Next Partner

We want to build relationships with people and organizations and welcome the opportunity to connect with you.

Please submit form or call (734) 647-7200 to get started.