Policies & Resources

FOR MAY/JUNE LEAN MANUFACTURING PARTICIPANTS ONLY

• Address: 3500 Midwest Road, Oak Brook, IL 60523
• Phone: (630) 850-5555
• Course Shuttle: Please call the front desk to arrange for shuttle service.
  
  

Detroit Metropolitan Airport (DTW) is located approximately 30 minutes from Ann Arbor.

U-M reserves the right to amend its programs as necessary due to insufficient enrollment or unforeseen events. In the event of a program cancellation, participants will be notified via email or phone and will be given the option for a full refund or to transfer their registration to another course. U-M is not responsible for costs incurred by registrants (e.g., non-refundable airfare, hotel charges, etc.). Therefore, we recommend that you purchase refundable airline tickets.

Continental breakfast, refreshment breaks, and lunch are provided each day at the course location. Please notify us at nexus-answers@umich.edu about any health needs or dietary restrictions during your training.

Most participants will be comfortable in business casual. We strive to keep our facilities at a comfortable climate, but due to the varying temperatures in conference rooms and university buildings, we suggest that you wear layers regardless of the time of year.

If your program has a tour or simulation, please wear comfortable shoes for walking.

Payment

Payment must be received at least 15 business days prior to the start of the program. Credit cards are the preferred method of payment and are accepted at the time of registration. Payment by wire transfer or check is also accepted but must be received at least 15 business days prior to the start of the program. Within 15 business days of the program start, we cannot hold spaces for participants that are not paid in full. Therefore, we highly recommend that you pay first with a credit card and then seek reimbursement from your employer.

*Cybersecurity Bootcamp has a different payment process.

Program Cancellation

U-M reserves the right to amend its programs as necessary due to insufficient enrollment or unforeseen events. In the event of a program cancellation, participants will be notified via email or phone and will be given the option for a full *refund or to transfer their registration to another course. U-M is not responsible for costs incurred by registrants (e.g., non-refundable airfare, hotel charges, etc.). Therefore, we recommend that you purchase refundable airline tickets.

*In alignment with the University of Michigan merchant procedures, all requested refunds will be returned to the original form of payment.

Due to the evolving COVID-19 situation, we are waiving all cancellation and transfer fees through August 31, 2020 – so you can change your plans easily and free of charge.

Paying by Check, Wire Transfer, or ACH

Send check remittances addressed and payable to:

Regents of the University of Michigan
Nexus
2401 Plymouth Rd, Suite A-B
Ann Arbor, MI 48105-2193

When paying by Wire Transfer or ACH, please contact nexus-answers@umich.edu for banking information.

Withdrawl

Withdrawal requests received less than 15 business days prior to the start of the program will incur a 100% cancellation fee. All withdrawals must be received in writing (via email, fax, or written correspondence). Registrants who fail to attend without advance notice are liable for the entire course fee.

Cancellation Policy

Due to the evolving COVID-19 situation, we are waiving all cancellation and transfer fees through August 31, 2020 – so you can change your plans easily and free of charge.

Registration obligates you to pay the course registration fee. Due to the inherent costs of establishing, holding, and refilling participant slots, as well as the associated costs of course materials, Nexus has established the following cancellation policy. Please note cancellation fees are based on the number of weeks from the course start date the written request is received.

• Four or more weeks prior – 10% of program fee
• Two or more weeks prior – 50% of program fee
• Within two weeks – 75% of program fee.

Please note that no refunds are given for online courses once course access has been given. All cancellation notices must be received in writing, either by mail, fax, or e-mail. "No shows" will be charged the full program cost.

*In alignment with the University of Michigan merchant procedures, all requested refunds will be returned to the original form of payment.

Transfers

One transfer is allowed per registration and must be received in writing more than 15 business days before the program start. If received less than 15 business days before the program, the one-time transfer will incur a $250 fee. For any additional transfers, students must re-enroll at the full tuition rate.

Student Subtitutions

Substitutes for registrations can be accommodated for the same course and with an advance written notice at least 5 business days prior to the start of the course. In the event of illness, injury, or family emergency, exceptions to this policy can be made, and we ask that you please contact us.

The following GoBlue pricing discounts are available and cannot be combined. Please contact us at nexus-answers@umich.edu for a promotional code that will allow you to apply the eligible discount to your registration.

With 15 or more enrollments, you may want to consider a custom program for your organization. Please contact us to learn more aboutour partnership opportunities.

*DISCOUNTS NOT APPLICABLE FOR CYBERSECURITY BOOTCAMPS.*

Payment must be received in full before the course start date. Access cannot be given until payment is received. Credit cards are the preferred method of payment and are accepted at the time of registration. Payment by wire transfer or check is also accepted.

Paying by Check, Wire Transfer, or ACH

Send check remittances addressed and payable to:

Regents of the University of Michigan
Nexus
2401 Plymouth Rd, Suite A-B
Ann Arbor, MI 48105-2193

When paying by Wire Transfer or ACH, please contact nexus-answers@umich.edu for banking information.

After the course has been accessed or started, no refunds, transfers, or substitutions are permitted.  In the event of illness, injury, or family emergency, exceptions to this policy can be made, and we ask that you please contact us.

*If a refund is provided the process will align with the University of Michigan merchant procedures, all requested refunds will be returned to the original form of payment.

Cancellation Policy

Registration obligates you to pay the course registration fee. Due to the inherent costs of establishing, holding, and refilling participant slots, as well as the associated costs of course materials, Nexus has established the following cancellation policy. Please note cancellation fees are based on the number of weeks from the course start date the written request is received.

• Four or more weeks prior - 10% of program fee
• 3 weeks prior - 50% of program fee
• within two weeks - 75% of program fee.

Please note that no refunds are given for online courses once course access has been given. All cancellation notices must be received in writing, either by mail, fax, or e-mail. "No shows" will be charged the full program cost.

When you register for a course, you will designate a start date. On the selected day, you will receive an email with instructions on accessing your course in our online learning management system, Canvas. If you purchased software with the course, you will also receive installation instructions on your start date.

If you need IT support or have questions about accessing your course, please contact nexus-answers@umich.edu.