• Lean Change Management

Transform the Way You Think About Change

Creating sustainable organizational change demands more than project implementation or finite strategic initiatives. It requires fundamentally shifting the way people think about change.

By introducing a structured 
change management model designed to engage stakeholders across your organization, this two-day program will provide you with the tools and methods needed to transform your culture into one that embraces Lean thinking.


Learning Objectives
  • Learn how to manage change in a structured way
  • Establish methods to tie your Lean efforts to your organization's strategic objectives
  • Create a vision and strategy for implementing change
  • Foster ways to encourage a sense of urgency within the organization
  • Develop a communications strategy for change
  • Learn how to use Lean tools at the right time in order to most effectively foster change

Program Faculty

Izak Duenyas is the John Psarouthakis Professor of Manufacturing Management and Professor of Operations Management at the Ross School of Business. Dr. Duenyas holds an appointment at the Department of Industrial and Operations Engineering and serves as the Chair of the Technology and Operations Area. Dr. Duenyas' research interests lie in the performance analysis and optimal control of complex production and service systems.

Dr. Duenyas has been awarded the Executive MBA Teaching Award by Ross students four times and has also been awarded the "Researcher of the Year" award by the Ross School. His research interests include supply chain management and coordination, revenue management, evaluation of investment decisions in capacity, and modeling and control of production systems. Dr. Duenyas has been a consultant/executive trainer for a variety of companies, including Merck, Schlumberger, Cummins, Ford, Steelcase, Siemens, and others.

More About Dr. Duenyas


Course Schedule

Participants are asked to bring one of their lean initiatives to class and be prepared to discuss the following in groups:

  1. How the initiative is aligned with firm strategy
  2. Key performance metrics that will be affected by the initiative
  3. Future State Vision after change is implemented
  4. A plan for who will be enlisted for the change initiative
Day One


  • Introduction to Lean Change Management
  • Linking Lean Change Initiatives to Strategy and Key Performance Initiatives
  • Strategy and Lean Exercise
  • Lean Change Management Model — Understand, Enlist, Envisage, Motivate, Communicate, Act, Consolidate
  • Lean Change Understanding and Vision Exercise


  • Lean Change Enlist Exercise
  • Introduction to Lean Change Simulation (Lakeview Hospital)
  • Understand Exercise: Participants interview key stakeholders in operations they will change in Lean Simulation
Day Two


  • Planning the Change
  • Lean Experiments Discussion
  • Lean Change Simulation — Change Implementation
  • Review and Recap Simulation — Discussion of key takeaways


  • Lean Change Canvas — Participants develop ‘Lean Change Canvas’ for lean change they will implement when they return to their organizations
  • Help/Discussion
  • Review and Recap, Key Takeaways

Put the 7-Step Change Management Process into Action

Through in-depth case studies and hands-on exercises, you will learn how to apply a 7-step change management process aimed at helping you lead a sustainable transformation:


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Understand your current situation and the need for change


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Enlist a core change team, including stakeholder mapping


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Develop a vision and strategy for change




Learn tools to create a sense of urgency in the organization


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Establish ways to communicate the organization's vision


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Use Lean tools such as Value Stream Mapping, 5S, and rapid improvement events to take action and improve processes


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Consolidate the gains