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PROFESSIONAL EDUCATION CERTIFICATES

Change Management

Key Information

Course Dates

Time Commitment

2 days

CREDENTIALS

DIGITAL BADGE

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DIGITAL CERTIFICATE

A certificate will be awarded upon successful completion of this course.

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Transform the way you think about change.

Creating sustainable change demands more than project implementation or finite strategic initiatives. It requires fundamentally shifting the way people think about change. By introducing a structured model designed to engage stakeholders across your organization, Change Management will provide you with the skills needed to transform your culture into one that embraces change.

LEARNING OBJECTIVES

  • Learn how to manage change in a structured way
  • Establish methods to tie your Lean efforts to your organization’s strategic objectives
  • Create a vision and strategy for implementing change
  • Foster ways to encourage a sense of urgency within the organization
  • Develop a communications strategy for change
  • Learn how to use Lean tools at the right time in order to most effectively foster change

PROGRAM OVERVIEW

Participants are asked to bring one of their Lean initiatives to class and be prepared to discuss the following in groups:

    1. How the initiative is aligned with firm strategy
    2. Key performance metrics that will be affected by the initiative
    3. Future State Vision after change is implemented
    4. A plan for who will be enlisted for the change initiative
  • Linking Lean Change Initiatives to Strategy and Key Performance Initiatives
  • Strategy and Lean Exercise
  • Lean Change Management Model — Understand, Enlist, Envisage, Motivate, Communicate, Act, Consolidate
  • Lean Change Understanding and Vision Exercise
  • Lean Change Enlist Exercise
  • Introduction to Lean Change Simulation (Lakeview Hospital)
  • Understand Exercise: Participants interview key stakeholders in operations they will change in Lean Simulation
  • Lean Experiments Discussion
  • Lean Change Simulation — Change Implementation
  • Review and Recap Simulation — Discussion of key takeaways
  • Lean Change Canvas — Participants develop ‘Lean Change Canvas’ for Lean change they will implement when they return to their organizations
  • Help/Discussion
  • Review and Recap, Key Takeaways

WHO SHOULD ATTEND

This program will benefit a wide array of professionals responsible for implementing and leading change within their organizations, including:

  • Executive leadership
  • Continuous improvement leaders
  • Business analysts
  • Project coordinators

THE 7-STEP CHANGE MANAGEMENT PROCESS

UNDERSTAND

ENLIST

ENVISAGE

MOTIVATE

COMMUNICATE

TAKE ACTION

CONSOLIDATE

INSTRUCTIONAL TEAM

Izak Duenyas, PhD

  • Associate Dean for Executive Programs, Herrick Professor of Business, Ross School of Business
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