Lean Healthcare

Key Information

Course Dates

Time Commitment

5 Days

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A certificate will be awarded upon successful completion of this course.

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Learn proven quality management practices.

This certificate course combines world-class Lean healthcare training expertise with hands-on applications. By choosing this custom program, you can design your curriculum to best support your team members, improve the quality of care, and reduce costs. Learn essential principles, systems, and tools that will prepare you to spearhead a Lean initiative in your healthcare organization. With patient safety at the forefront, Lean methodology can help any health system better its services and outcomes.


Grounded in a proven model for Lean transformation, the program focuses on the organizational development of people using Lean principles, systems, and tools. Our instructors encourage a broad vision of Lean as a catalyst for organizational culture change and continuous improvement. As a result of the Lean Healthcare course, you will be able to:

  • Understand how, when, and why Lean principles, systems, and tools apply to healthcare environments
  • Explain how implementing Lean thinking is intended to create sustainable organizational culture change
  • Comprehend the features and attributes of a Lean culture and the Lean Transformation Model
  • Apply Lean principles and methodologies to improve work processes and systems
  • Demonstrate effective coaching skills for developing problem-solving capabilities in others
  • Examine your own role and function pertaining to the development of a Lean organization
  • Analyze the application of Lean principles, systems, and tools for organizational improvement
  • Identify gaps between the current state and the desired future state of your organization or unitUnderstand how, when, and why Lean principles, systems, and tools apply to healthcare environments



  • Understand the universal application of Lean in all industries
  • Define Lean thinking:
    • Understand what your patients value
    • Create a culture of Continuous Improvement
    • Use data to drive improvement
    • Identify and eliminate waste
  • Apply learning through hands-on Lean Healthcare simulation
  • Learn about coaching and management methods, such as humble inquiry and go-see
  • Practice conveying Lean thinking and principles to your peers
  • Explain the purpose of a Value Stream Map, the process for creating one, and the outcome of doing so
  • Create a Value Stream Map using a practical case study
  • Analyze waste depicted by the Value Stream Map
  • Understand the transition from a Current State to an improved Future State
  • Introduce the Plan-Do-Check-Act (PDCA) formatted problem solving process
  • Create an understanding of the A3 thinking process and how it can be used in problem solving
  • Practice the process in a group setting
  • Go away with a sense of how you might use the process to improve results in your organization
  • Learn how to lead efforts in which tools and methods learned during the week can be put into practice
  • Better understand your role as a leader in Lean transformation
  • Understand Lean implementation as a change initiative
  • Return home with a sense of direction about how to improve results in your organization


All of the following attendees will benefit from Lean Healthcare:

  • Healthcare executives
  • Physicians
  • Nurses
  • Clinical staff
  • Industrial and management engineers
  • Laboratory and specialized healthcare services
  • Insurance company staff
  • Pharmaceutical staff


Toni Benner

Toni Benner

  • Lean Specialist and Instructor, Nexus, College of Engineering
  • Founder and Lean Transformation Coach, Healthcare 2020

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Would you like to request a custom course? Please email Andrea Schuitman at [email protected] or submit the form below.

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We want to build relationships with people and organizations and welcome the opportunity to connect with you.

Please submit form or call (734) 647-7200 to get started.