• Lean Healthcare

Combining World-Class Lean Healthcare Training Expertise with Hands-On Experience

Lean Healthcare at the University of Michigan

Our team of Lean Healthcare experts from world-class Michigan Medicine enables you to see and think differently and gain essential skills to lead a Lean initiative in your organization. Through a hands-on simulation and case studies, you also have the opportunity to practice instrumental tools and techniques such as value stream mapping, coaching, and A3 problem solving.

Overview of Lean Thinking
  • Understand the universal application of Lean in all industries
  • Define Lean thinking:
    • Understand what your patients value
    • Create a culture of Continuous Improvement
    • Use data to drive improvement
    • Identify and eliminate waste
Coaching and Management Systems
  • Learn about coaching and management methods, such as humble inquiry and go-see
  • Practice conveying Lean thinking and principles to your peers
Value Stream Mapping
  • Explain the purpose of a Value Stream Map, the process for creating one, and the outcome of doing so
  • Create a Value Stream Map using a practical case study
  • Analyze waste depicted by the Value Stream Map
  • Understand the transition from a Current State to an improved Future State
Practical Problem Solving and A3 Thinking
  • Introduce the Plan-Do-Check-Act (PDCA) formatted problem solving process
  • Create an understanding of the A3 thinking process and how it can be used in problem solving
  • Practice the process in a group setting
  • Go away with a sense of how you might use the process to improve results in your organization
Lean Leadership and Change Management
  • Learn how to lead efforts in which tools and methods learned during the week can be put into practice
  • Better understand your role as a leader in Lean transformation
  • Understand Lean implementation as a change initiative
  • Return home with a sense of direction about how to improve results in your organization

Learning Objectives

Grounded in a proven model for Lean transformation, our Lean Healthcare program focuses on the organizational development of people using Lean principles, systems, and tools. Our instructors encourage a broad vision of Lean as a catalyst for organizational culture change and continuous improvement. As a result of this course, you will be able to:

  • Explain Lean principles, systems, and tools and discuss how, when, and why they apply to healthcare environments
  • Explain how implementing Lean thinking is intended to create sustainable organizational culture change
  • Describe the features and attributes of a Lean culture and the Lean Transformation Model
  • Apply Lean principles and methodologies to improve work processes and systems
  • Demonstrate effective coaching skills for developing problem-solving capabilities in others
  • Examine your own role and function pertaining to the development of a Lean organization
  • Analyze the application of Lean principles, systems, and tools for organizational improvement
  • Identify gaps between the current state and the desired future state of your organization or unit

Lead Program Faculty

Toni Benner
Toni Benner
Lead Faculty, Lean Healthcare
Founder and Lean Transformation Coach, Healthcare 2020
Jack Billi
Jack Billi
Associate Vice-President, Internal Medicine
Professor, Internal Medicine
Dave LaHote
Dave LaHote
President, Lean Education, Lean Enterprise Institute (retired)
General Manager, Parker Hannifin Climate Systems Division (retired)

Learning Portfolio

What Worked, What Didn't, and Why

Continue learning after the program ends with a portfolio of your own greatest insights collected during the course. Portfolios combine personal daily reflections with detailed records of work products including value stream maps, A3s, simulation results, and PDCA cycle records. This visual record of team report-outs allows you to reference your learning in the future and apply what you learned in your workplace.

Upon successful submission of your portfolio, you will be awarded a non-credit Certificate of Professional Achievement in Lean Healthcare from the University of Michigan College of Engineering.

Lean Healthcare: Who Should Attend

Who Should Attend

All of the following attendees will benefit from this program:

  • Healthcare executives
  • Physicians
  • Nurses
  • Clinical staff
  • Industrial and management engineers
  • Laboratory and specialized healthcare services
  • Insurance company staff
  • Pharmaceutical staff

Action Based Learning

Take part in an experiential collaborative learning process that allows you to immediately practice Lean tools and techniques, to give and receive coaching, and to apply Lean thinking with a team of your peers.

In our Emergency Room simulation, patients are processed through intake, and doctors try to diagnose and treat illnesses while tests and support resources seem to get bogged down in the system.

You and your teammates are immersed in this chaotic workplace situation with the challenge of making incremental improvements and benchmarking each round of the simulation toward the goal of excellent process and results.

Lean Healthcare: Action Based Learning