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Lean Healthcare

Learn Proven Quality Management Practices From a Best-in-Class Teaching Hospital

Taught by physician leaders and quality improvement professionals from Michigan Medicine, this five-day certificate program combines world-class Lean healthcare training expertise with hands-on applications. Learn essential principles, systems, and tools that will prepare you to spearhead a Lean initiative in your organization.

Click here to learn about our remote live learning format, designed for flexibility and peer interaction.

Key Information

Course Dates

Sep 27-Oct 01, 2021 & Oct 11-15, 2021
Remote Delivery via Zoom

Registration closes 1 week before course start date.

GO BLUE Discounts

Time Commitment

2 weeks (3.5 hours each day)


Remote Delivery via Zoom

Continuing Education Units (CEU)


Program Overview - Remote Live Course - Spring 2021

Live Pre-Course Introduction
  • Gather feedback on topics and examples you would like to work on during the course
  • Understand class interests/topic areas for A3 and Value Stream Mapping breakout teams
  • Discuss the remote learning framework, agenda, prework and coaching model
Day One - April 19 (9:00 AM - 12:30 PM EDT)

Introduction to Lean Healthcare and A3 Thinking

Day Two - April 20 (9:00 AM - 12:30 PM EDT)

Key Lean Concepts

Day Three - April 21 (9:00 AM - 12:30 PM EDT)

Value Stream Mapping

  • Explain the purpose of a Value Stream Map, the process for creating one, and the outcome of doing so
  • Create a Value Stream Map using a practical case study
  • Analyze waste depicted by the Value Stream Map
  • Understand the transition from a Current State to an improved Future State
Day Four - April 22 (9:00 AM - 12:30 PM EDT)

A3 Workshop and Coaching

  • Understand the A3 thinking process and how it can be used in problem solving
  • Practice the process in a group setting
Day Five - April 23 (9:00 AM - 12:30 PM EDT)

Lean Leadership

  • Learn how to lead efforts in which tools and methods learned during the week can be put into practice
  • Better understand your role as a leader in Lean transformation
  • Understand Lean implementation as a change initiative
  • Gain a sense of direction about how to improve results in your organization
LIVE Follow-up Sessions - May 3-7 (3.5 hours each day)
  • Monday, May 3 (9:00 AM - 12:30 PM EDT):: Optional Coaching on A3 and Value Stream Mapping
  • Tuesday, May 4 (9:00 AM - 12:30 PM EDT): Case Study Presentation
  • Wednesday, May 5 (9:00 AM - 12:30 PM EDT):: People Development - Introduction to Coaching, Listening, Feedforward
  • Thursday, May 6 (9:00 AM - 12:30 PM EDT): Change Management
  • Friday, May 7 (9:00 AM - 12:30 PM EDT): Close Out

Learning Objectives

Grounded in a proven model for Lean transformation, our Lean Healthcare program focuses on the organizational development of people using Lean principles, systems, and tools. Our instructors encourage a broad vision of Lean as a catalyst for organizational culture change and continuous improvement. As a result of this course, you will be able to:

  • Explain Lean principles, systems, and tools and discuss how, when, and why they apply to healthcare environments
  • Explain how implementing Lean thinking is intended to create sustainable organizational culture change
  • Describe the features and attributes of a Lean culture and the Lean Transformation Model
  • Apply Lean principles and methodologies to improve work processes and systems
  • Demonstrate effective coaching skills for developing problem-solving capabilities in others
  • Examine your own role and function pertaining to the development of a Lean organization
  • Analyze the application of Lean principles, systems, and tools for organizational improvement
  • Identify gaps between the current state and the desired future state of your organization or unit


All of the following attendees will benefit from this program:

  • Healthcare executives
  • Physicians
  • Nurses
  • Clinical staff
  • Industrial and management engineers
  • Laboratory and specialized healthcare services
  • Insurance company staff
  • Pharmaceutical staff

Instructional Team

Jack Billi, MD
Jack Billi, MD
Professor, Internal Medicine, Michigan Medicine
Lead Faculty, Lean Healthcare
Toni Benner
Toni Benner
Lean Specialist and Instructor, Nexus, College of Engineering
Founder and Lean Transformation Coach, Healthcare 2020
Brendon Weil
Brendon Weil
Staff Specialist, UMH QI Michigan Quality System, Michigan Medicine
Kevin DeHority
Kevin DeHority
Staff Specialist, UMH QI Michigan Quality System, Michigan Medicine

Continuing Medical Education Credits

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of The University of Michigan Medical School and University of Michigan College of Engineering. The University of Michigan Medical School is accredited by the ACCME to provide continuing medical education for physicians.

The University of Michigan Medical School designates this live activity for a maximum of 35 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Digital Badge

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Earn a digital badge for your resume or professional profile:

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Digital Certificate

A certificate in your course of study will be awarded upon successful completion of this program.

A preview of what a course certificate of completion might look like.

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“I really enjoyed [Lean Healthcare] and can honestly say that I got more from this course than any other training I have taken.”

- Chief Operations Officer (June 2020 Remote Course Participant)