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Lean Healthcare

Learn Proven Quality Management Practices From a Best-in-Class Teaching Hospital

Taught by physician leaders and quality improvement professionals from Michigan Medicine, this five-day certificate program combines world-class Lean healthcare training expertise with hands-on applications. Learn essential principles, systems, and tools that will prepare you to spearhead a Lean initiative in your organization.

Key Information

Course Dates

Oct 11-15, 2021
Ann Arbor, MI

Registration closes 1 week before course start date.

GO BLUE Discounts

Time Commitment

5 Days



Continuing Education Units (CEU)


Program Overview

Overview of Lean Thinking & Healthcare Simulation
  • Understand the universal application of Lean in all industries
  • Define Lean thinking:
    • Understand what your patients value
    • Create a culture of Continuous Improvement
    • Use data to drive improvement
    • Identify and eliminate waste
  • Apply learning through hands-on Lean Healthcare simulation
Coaching and Management Systems
  • Learn about coaching and management methods, such as humble inquiry and go-see
  • Practice conveying Lean thinking and principles to your peers
Value Stream Mapping
  • Explain the purpose of a Value Stream Map, the process for creating one, and the outcome of doing so
  • Create a Value Stream Map using a practical case study
  • Analyze waste depicted by the Value Stream Map
  • Understand the transition from a Current State to an improved Future State
Practical Problem Solving and A3 Thinking
  • Introduce the Plan-Do-Check-Act (PDCA) formatted problem solving process
  • Create an understanding of the A3 thinking process and how it can be used in problem solving
  • Practice the process in a group setting
  • Go away with a sense of how you might use the process to improve results in your organization
Lean Leadership and Change Management
  • Learn how to lead efforts in which tools and methods learned during the week can be put into practice
  • Better understand your role as a leader in Lean transformation
  • Understand Lean implementation as a change initiative
  • Return home with a sense of direction about how to improve results in your organization

Learning Objectives

Grounded in a proven model for Lean transformation, our Lean Healthcare program focuses on the organizational development of people using Lean principles, systems, and tools. Our instructors encourage a broad vision of Lean as a catalyst for organizational culture change and continuous improvement. As a result of this course, you will be able to:

  • Explain Lean principles, systems, and tools and discuss how, when, and why they apply to healthcare environments
  • Explain how implementing Lean thinking is intended to create sustainable organizational culture change
  • Describe the features and attributes of a Lean culture and the Lean Transformation Model
  • Apply Lean principles and methodologies to improve work processes and systems
  • Demonstrate effective coaching skills for developing problem-solving capabilities in others
  • Examine your own role and function pertaining to the development of a Lean organization
  • Analyze the application of Lean principles, systems, and tools for organizational improvement
  • Identify gaps between the current state and the desired future state of your organization or unit


All of the following attendees will benefit from this program:

  • Healthcare executives
  • Physicians
  • Nurses
  • Clinical staff
  • Industrial and management engineers
  • Laboratory and specialized healthcare services
  • Insurance company staff
  • Pharmaceutical staff

Instructional Team

Jack Billi, MD
Jack Billi, MD
Lead Faculty, Lean Healthcare
Professor Emeritus of Internal Medicine, University of Michigan Medical School, Michigan Medicine
Toni Benner
Toni Benner
Lean Specialist and Instructor, Nexus, College of Engineering
Founder and Lean Transformation Coach, Healthcare 2020
Brendon Weil
Brendon Weil
Administrative Director, Facilities Planning and Development, Michigan Medicine
Kevin DeHority
Kevin DeHority
Manager, Continuous Improvement, Quality Department, Michigan Medicine

Continuing Medical Education Credits

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of The University of Michigan Medical School and University of Michigan College of Engineering. The University of Michigan Medical School is accredited by the ACCME to provide continuing medical education for physicians.

The University of Michigan Medical School designates this live activity for a maximum of 35 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Digital Badge

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Earn a digital badge for your resume or professional profile:

A preview of what a digital badge for a course might look it. A blue, badge-shaped graphic with the Nexus logo and an icon corresponding to the field of study.

Digital Certificate

A certificate in your course of study will be awarded upon successful completion of this program.

A preview of what a course certificate of completion might look like.

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“I really enjoyed [Lean Healthcare] and can honestly say that I got more from this course than any other training I have taken.”

- Chief Operations Officer (June 2020 Remote Course Participant)